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Privacy Policy

Empire Solutions SW (“we”, “us”, “our”) respects your privacy. This policy explains what we collect, how we use it, and your choices. We work mainly in the South West of England.

1. What We Collect

We may collect:

  • Your name and contact details
  • Your property details (for quotes and work)
  • Messages you send us
  • Your marketing preferences

We collect this when you:

  • Fill in a form or ask for a quote
  • Call or email us
  • Sign up for email updates
  • Use our website

2. How We Use Your Information

We use your information to:

  • Reply to enquiries and give quotes
  • Provide and manage our services
  • Improve our work and website
  • Send marketing emails if you’ve agreed (or where allowed by law)
  • Meet legal and tax duties

We do not sell your data.

3. Legal Grounds

We process your data because:

  • You gave consent (e.g. forms, marketing)
  • We need it to deliver our services
  • We have a legitimate business interest
  • We must meet legal obligations

You can withdraw consent to marketing at any time.

4. Who We Share With

We may share data with:

  • Service providers (IT, hosting, email, payments)
  • Professional advisers (accountants, insurers, legal)
  • Authorities if required by law

We only share what’s needed and use safeguards.

5. How Long We Keep It

We keep your data only as long as needed to:

  • Provide services and manage your account
  • Meet legal, tax and accounting rules

After that, we delete or anonymise it.

6. Your Rights

You can:

  • Ask what data we hold
  • Ask us to correct wrong data
  • Ask us to delete data (in some cases)
  • Ask us to limit or stop certain uses
  • Withdraw consent (including for marketing)
  • Complain to the ICO or your local authority

7. Cookies & Tracking

Our site may use cookies and similar tools to:

  • Run the website
  • Understand usage and improve it
  • Support marketing and analytics

You can control cookies in your browser.

8. Email Marketing

If you join our mailing list or agree to marketing, we may send:

  • News and updates about Empire Solutions SW
  • Service information and offers
  • Tips about home improvement and restoration

You can unsubscribe at any time via the email link or by contacting us.

9. Security

We use reasonable technical and organisational measures to protect your data from loss, misuse or unauthorised access.

10. Contact Us

To ask questions or use your rights, contact:

Empire Solutions SW
South West England
Phone: 07885653982
Email: enquiries@empire-sw.co.uk

11. Changes

We may update this policy from time to time. Changes will appear on this page.

Last updated: March 2026

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